FREQUENTLY ASKED QUESTIONS
Q: How do you ensure the hats/caps won’t get crushed during shipment process?
A: We ship all of our hats/caps in a cardboard box that will prevent damaged during delivery.
Q: Is shipping free?
A: Free Domestic shipping for orders of $75.00 or more.
Q: Do you Ship to P.O Boxes or APO Addresses?
A: Yes we do, we ship them via US Postal service (USPS).
Q: What is your shipping time frames?
A: Orders placed Monday-Friday before 9 AM PST will begin processing that day (excluding holidays). Orders placed after 9 AM PST will begin processing the following business day. Orders placed on Friday after 9 AM PST will begin processing on the following Monday.
We do not process orders over the weekend or certain holidays.
Q: Can I change my shipping address after I placed an order?
A: No, you will need to cancel your order and place a new order with your correct address
Q: Can I upgrade to a faster shipping speed, after I placed an order?
A: No, after the order is placed we can not change the shipping speed.
Q: Do you ship international?
A: Unfortunately we do not ship international.
Q: Do I have to pay for returns?
A: Yes. However we do not have any way of automatically giving you a free return shipping label, please email us at firstname.lastname@example.org for a returns shipping label. Just make sure that you provide you order number in the message
Q: Can I do an exchange?
A: No, we do not offer exchanges. You may return the shoes and we will refund you in full as long as it is in the same condition as we sent it. You may place a new order with the shoes you wanted to exchange.
Q: Is there a restocking fee?
A: Yes, If the returning item is not in the condition that was shipped to you may be subject to 30% restocking fee or $20 whichever is less. Please return all items including the shoe box in original condition with all tools, tags, and stickers on the merchandise. Shoe box should be covered with wrapping paper or plastic bag before taping the box, and do not tape directly on the box. Taped box may be subject to 30% restocking fee or $20, whichever is less.
Q: What is your return policy?
A: Our return period is for 30 days. During the holiday shopping season, we will extend the return period to January 31 for all purchases between November 1 to December 31.
Refunds are processed within 1 to 2 business days after the return is accepted by our returns department.
If you need to exchange, we recommend submitting a new order for the correct item or Contact us via email at email@example.com requesting the size you need to exchange for or include a note inside your return package with name and order number.
Please enclose a copy of the order with order ID and name inside the package to help us identify the return. We do not provide a pick up service for the package. USPS is the best method to use.
Paramount, CA 90723-5116
If you have a question that has not been answered here, please email us here or email us at: firstname.lastname@example.org and we will get back to you in 2-3 business days.